Terms and Conditions

1. Agreement to Terms

By accessing or using the SoundOps platform (soundops.io) and related services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the Service.

2. Description of Service

SoundOps is a multi-tenant SaaS platform that provides music labels, booking agencies, artists, and promoters with tools for website management, e-commerce, event management, marketing automation, audience management, and social media integration (including Instagram and Facebook via Meta APIs).

3. Account Registration

• You must provide accurate, complete, and current information when creating an account
• You are responsible for maintaining the confidentiality of your account credentials
• You are responsible for all activities that occur under your account
• You must be at least 16 years old to use the Service
• You must notify us immediately of any unauthorised use of your account

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on the intellectual property rights of others
• Send spam, unsolicited messages, or engage in abusive marketing practices
• Upload or distribute malware, viruses, or harmful content
• Attempt to gain unauthorised access to other accounts or systems
• Use automated tools to scrape, crawl, or extract data from the Service beyond what is permitted
• Interfere with or disrupt the Service or its infrastructure
• Impersonate any person or entity

5. Third-Party Integrations

The Service integrates with third-party platforms including but not limited to Meta (Facebook/Instagram), Spotify, Stripe, and AWS services. By using these integrations:

• You agree to comply with the respective platform's terms of service and policies
• You authorise SoundOps to access and interact with your connected accounts as necessary to provide the requested features
• You acknowledge that third-party services may change or discontinue their APIs, which may affect the availability of certain features
• You are responsible for ensuring your use of integrated features complies with all applicable platform policies (e.g. Meta Platform Terms, Instagram Community Guidelines)

6. Content and Intellectual Property

6.1 Your Content

You retain ownership of all content you upload to or create through the Service. By uploading content, you grant SoundOps a non-exclusive, worldwide licence to host, display, and distribute your content solely for the purpose of operating the Service.

6.2 Our Intellectual Property

The SoundOps platform, including its design, code, features, and branding, is owned by SoundOps and protected by intellectual property laws. You may not copy, modify, or reverse-engineer any part of the Service.

7. Subscriptions and Payment

• Paid features are offered on a subscription basis (Starter, Growth, or Business plans)
• Subscription fees are billed in advance on a monthly or annual basis via Stripe
• You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period
• We reserve the right to modify pricing with 30 days' notice
• Refunds are handled on a case-by-case basis at our discretion

8. Usage Limits

Each plan includes usage limits for emails, SMS, storage, Instagram operations, and other features as described on our pricing page. Usage beyond your plan limits may require an upgrade or the purchase of add-on packs. We reserve the right to throttle or suspend service if limits are significantly exceeded.

9. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect your data. You agree to comply with all applicable data protection laws when using the Service to collect and process data about your own users and audience.

10. Termination

• You may terminate your account at any time by contacting us
• We may suspend or terminate your account if you violate these Terms
• Upon termination, your right to use the Service ceases immediately
• We will retain your data for a reasonable period to allow you to export it, after which it will be deleted

11. Limitation of Liability

To the maximum extent permitted by law, SoundOps shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from your use of the Service.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Changes to These Terms

We reserve the right to update these Terms at any time. Material changes will be communicated via email or a prominent notice on the platform. Continued use of the Service after changes constitutes acceptance of the updated Terms.

15. Contact Us

If you have questions about these Terms, please contact us at: support@soundops.io