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All core features on every plan

Everything you need to run
your music business.

Every core feature on every plan - plans differ by usage limits, AI model access, and a few pro extras (forensic watermarking, branding removal, Promo Network sends). Here's everything that's included.

Website & Branding

A professional site that matches your identity.

  • Custom domain with free SSL certificate
  • Theme presets (dark, light, neon, midnight) or fully custom
  • Custom colours, fonts (Google Fonts + custom), and logos
  • Responsive on all devices
  • SEO optimised with JSON-LD structured data
  • Blog with rich text editor and featured images
  • Customisable navigation and footer
  • Social media links and Instagram feed integration

Online Shop

Sell direct to your fans worldwide.

  • Vinyl, digital, merch, art, prints, and custom categories
  • Stripe checkout in 45+ countries and currencies
  • Product variants (sizes, colours) with individual pricing
  • Inventory tracking with low-stock alerts
  • Weight-based shipping zones and rates
  • Digital file delivery with preview audio
  • Order management with fulfillment workflow
  • Shipping and delivery notification emails
  • Tax calculation via Stripe Tax
  • Conversion attribution from smart links

Events & Ticketing

List shows, sell tickets, check in at the door.

  • Event listings with venue, date, lineup, and images
  • Multiple ticket tiers with Stripe checkout
  • QR code on every ticket - scan at the door
  • Mobile check-in page for door staff
  • Add-to-calendar buttons (Google, Apple, Outlook, Yahoo)
  • Subscribable ICS calendar feed
  • Event reminder and post-event follow-up automations
  • Ticket buyer CRM enrichment and tagging

Email, SMS & WhatsApp Campaigns

Multi-channel marketing from one editor.

  • Visual section-based email builder with 19 section types
  • SMS campaigns with click tracking and short links
  • WhatsApp campaigns with pre-approved templates
  • Visual automation builder with drag-and-drop workflows
  • Dynamic audience segments with live preview
  • A/B testing (2-4 variants) with auto-winner
  • Deliverability scoring (30+ checks)
  • 3 email templates (Newsletter, Minimal, Branded Dark)
  • 22 pre-built email template presets
  • Multi-recipient test send before sending
  • Subscription topics with per-topic opt-out
  • Quiet hours and frequency cap compliance

CRM & Contacts

Understand and manage your audience.

  • Unified contact database with engagement tracking
  • 10 contact role types (fan, buyer, DJ, radio, press, etc.)
  • Lifecycle stages (subscriber, lead, customer, VIP, etc.)
  • Dynamic segments with filter builder
  • Subscriber lists with multi-identifier support (email, phone)
  • CSV import with consent source declaration
  • Batch operations (tag, suppress, export, delete)
  • Export with GDPR compliance and audit logging
  • Contact merge and deduplication

Artists & Roster

Feature every act on your roster.

  • Artist profile pages with bios and social links
  • Streaming embeds per artist (Spotify, SoundCloud, etc.)
  • Photo galleries
  • Genre tagging
  • Related products and events per artist

Promo Servicing

Send releases to DJs, radio, and press securely.

  • Secure promo pages with streaming and download
  • CloudFront signed URLs with time-limited access
  • Feedback collection: ratings, support claims, quotes, favourite tracks
  • Recipient activity tracking and engagement scoring (A/B/C tiers)
  • Reusable promo lists with CSV import
  • Scheduled send with cron-based delivery
  • Opt-out mechanism per promo campaign
  • Custom upload promos (audio, PDFs, press kits)
  • Forensic audio watermarking for leak detection (Business+)
  • Cross-tenant Promo Network (Growth+)

Submission Inboxes

Accept and review demos at scale.

  • Public submission forms with custom fields
  • Genre and mood tagging
  • File upload (audio, documents)
  • Status workflow: new → reviewing → shortlisted → declined
  • Team assignment and internal comments
  • Contact upsert with acquisition attribution
  • Gating rules (daily and per-submitter limits)

Instagram Integration

DM automation, content scheduling, and engagement.

  • Instagram Business account connection via Facebook OAuth
  • DM inbox with conversation management
  • Keyword auto-response rules (any/all/exact matching)
  • Content calendar with bulk upload and scheduling
  • Comment moderation with hide and reply
  • Campaign blueprint presets
  • CRM contact auto-linking from DMs

WhatsApp Integration

Business messaging with automation.

  • WhatsApp Business via Meta Embedded Signup
  • Conversation inbox with reply window management
  • Keyword auto-response rules with interactive messages
  • Template creation and submission to Meta
  • WhatsApp Flows for structured data collection
  • Quality monitoring with auto-pause on issues
  • Campaign sends with template button tracking
  • Product catalog sync for in-chat shopping
  • Cart checkout via Stripe within WhatsApp
  • Order, shipping, and delivery notifications
  • Digital product download delivery
  • 32 automation blueprints including commerce

AI Content Writer

Generate content that sounds like you.

  • Two model tiers - Fast for quick drafts and short copy, Advanced for higher-quality long-form writing (plan-locked)
  • 13 content types: press release, artist bio, event description, blog, social, email, SMS, WhatsApp, promo pitch, SEO copy, and more
  • Tenant-aware context - learns from your site, artists, events, and products
  • Custom voice guidelines for tone and style
  • Streaming output with iterative refinement
  • Inline AI panel in blog, artist, event, and product forms

Analytics & Reporting

Understand what's working.

  • Commerce dashboard: revenue, orders, AOV, category breakdown, top products
  • Marketing dashboard: audience growth, engagement trends, deliverability health
  • Campaign analytics: opens, clicks, bounces, per-variant stats
  • Smart link analytics: clicks, platform breakdown, channel tracking, conversion attribution
  • Promo analytics: streams, downloads, feedback, engagement scoring
  • Event analytics: ticket sales, check-in rates, attendee lists

Domains & Infrastructure

Professional setup, zero technical skills.

  • Custom domain connection with free SSL
  • Managed domain registration via Route53
  • Custom email sending domain (DKIM verified via AWS SES)
  • Email provider presets (Google Workspace, Microsoft 365, etc.)
  • Custom SMS sender ID so texts land from your brand, free on every plan
  • Distributed rate limiting and abuse prevention
  • GDPR compliant with data export and audit logging

Ready to launch your
music platform?

Start your 14-day free trial on Starter - you won't be charged until the trial ends.

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SoundOps Features - All Core Features on Every Plan