Book tables. Run the floor.
Know every guest.
Table bookings from your own website that can never double-book, deposits on your own Stripe account, a live floor plan on any tablet, and the door, all on one guest record. For clubs, bars, restaurants and music venues.
Your booking system doesn't know your night.
Tables live in one app, tickets in another, the guest list on a spreadsheet and the door on a clipboard. Your hosts can't see who is a regular, the door can't see who paid a deposit, and your guests belong to the booking platform, not to you.
How SoundOps runs the room.
Never double-booked
A table holds one booking at a time, checked the moment a guest books. Two guests after the last table cannot both win: the second is told before paying and shown other times.
Instant bookings or requests
Confirm straight away, approve each booking yourself, or confirm up to a party size. Requests you have not answered are chased every day, and lapse with a full refund if the time arrives.
Deposits, prepayment and no-show fees
Take a deposit, the full price, or a saved card with a no-show fee, paid into your own Stripe account. A refund that does not go through stays on screen until it is sorted.
Fair fees
SoundOps takes 1% of a table deposit or prepaid table on every plan, nothing on a no-show fee, and nothing on what is spent at your bar or till. Our fee comes back if you refund.
Booking types for every night
Tables, drinks only, VIP booths and club-night tables, with packages such as bottles or a set menu in the price and extras guests can add.
Big groups never hit a dead end
A party bigger than your tables gets a request form instead of a dead end, and on a full night guests can ask for one text if a table opens.
A page for every booking
Guests change the time or the party, say they are running late, confirm they are coming or cancel from their own link, inside your rules. Lost the email? Find my booking sends the link again.
A live floor plan
Draw your room to size, with a layout for each kind of night. On the night, see every table on a timeline or on the floor, seat walk-ins and move a party by dragging.
Floor staff on tablets, no logins
Hosts and servers use their own 6-digit PIN on an enrolled tablet and see what their role allows. They never take a team seat or reach your admin.
A waitlist with a QR code
Walk-ins join the queue from a QR code and follow their place on their phone. Staff seat them from the waitlist when a table comes free.
The door sees the tables
Door staff see the night's table bookings beside the guest list, with what each table has paid, and tables tied to the night count towards its headcount.
Nights tied to your events
Give a club night its own layout, booking types and hours. Cancel the night and its tables are refunded with its tickets, and one email can tell everyone coming.
Promoters add their own guests
Give a promoter a link and a PIN with places on your coming nights. They add their own names, and see only theirs.
Know every guest
Visits, no-shows, spend and preferences land on each guest's record, with health notes kept to the staff allowed to see them. Booking a table never signs anyone up to your news.
What a table spent
Record spend at the end of a visit, or import any till's day-end CSV, to see who your best regulars are. A read-only Square connection is available on request.
Menus with allergens
Publish food and drink menus with sizes, prices and the 14 UK allergens, and show only what is served today.
Ready to open
A setup check reads your settings and says what a guest would run into, each item with a Fix, before you take your first booking.
Reports by night or shift
People who came, bookings, no-shows, turn times and money taken, for last night, this week, the last four weeks or any dates you choose.
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